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The Recordings page lists every recorded call on your account - playable WAV or MP3 audio plus AI‑powered transcripts and sentiment scoring for the last 30 days.
URL
https://console.vobiz.ai/app/voice/recordings

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The Recordings page

Call Recordings page with a notification banner stating recordings are shown for the last 30 days, a paginated list of recorded calls on the left with play buttons AI badges and format labels (WAV, MP3), and a Recording Info panel on the right with Format, Type, Storage Life of 3 days, Call Details (From, To, Start Time, Duration, Call UUID), and a Load Recording play card with Transcription Insights and Call Sentiment sections below
A banner at the top reminds you of the 30‑day retention window - older recordings are deleted automatically. If you need longer retention, export historical recordings before they age out.

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The recordings list

The left column shows up to 20 recordings per page. Each row has:
  • ▶ Play icon - click to load and play inline.
  • From → To numbers.
  • Date and timestamps (HH:MM:SS - HH:MM:SS) plus duration.
  • Format badge - WAV (uncompressed PCM) or MP3 (lossy, smaller).
  • AI badge - indicates the recording has been transcribed and analysed.
Search by call ID or number, or open Filters to narrow by date, direction, or duration.

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Recording details panel

The right side shows everything Vobiz knows about the selected recording.

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Top bar

  • Recording ID (e.g. #57e4ecdb-7296-49de-8f3e-b0680093505d).
  • Format badge (WAV / MP3).
  • Type badge (Call, Conference, Stream).
  • ▶ Play - fetches the audio and starts playback.
  • View Analysis - opens the full AI breakdown (transcript, sentiment, keywords).

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Call Details card

FieldMeaning
FromCaller number with country flag.
ToDestination number.
Start TimeUTC timestamp converted to your browser timezone.
DurationTotal recorded length.
Call UUIDCanonical Call ID - matches what you see in Call Logs.

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Recording Info card

FieldMeaning
FormatWAV (8 kHz mono PCM by default) or MP3 (CBR 64 kbps).
TypeCall for standard recordings, Conference for conference legs.
Storage LifeDays remaining before automatic deletion. The clock starts at recording creation.

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Load Recording card

The ▶ Load Recording card is the inline player. Click play, the audio fetches lazily (recordings aren’t pre‑loaded to save bandwidth), and you get standard playback controls. Right‑click → Save audio as… to download a local copy.

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Transcription & Insights

Below the player, two AI‑generated sections appear once analysis completes (usually a few minutes after the call ends):
  • Transcription - the full text with speaker labels.
  • Call Sentiment - per‑speaker sentiment scoring (positive / neutral / negative) plus highlighted moments.

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Filters

Same modal as Call Logs filters - direction, From/To numbers, min/max duration, hangup cause.

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Tips

  • Export critical recordings within 30 days. The retention window is hard - there’s no recovery after deletion.
  • MP3 saves bandwidth. For long compliance retention, MP3 is ~10× smaller than WAV with negligible quality loss for voice.
  • Quote the Call UUID in support tickets, not the recording ID - it ties back to the full CDR and SIP trace.

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What’s next

Recording API

Programmatic access - list, download, delete, bulk export.

Export historical

Bulk‑export recordings to long‑term storage before retention kicks in.