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Documentation Index

Fetch the complete documentation index at: https://docs.vobiz.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Unsolicited Commercial Communication (UCC) means any commercial communication that is neither as per the consent nor the registered preferences of the recipient.
Source: TRAI TCCCPR Regulations, 2025
Number Series MatterUsing the wrong series is itself a violation. Complaints arising from calls made via incorrect number types are treated as UCC regardless of consent documentation.

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UCC Notifications

If Vobiz receives a UCC complaint traced to a number on your account, you will receive notifications on the following timeline:
TimeStageTrigger
0 HoursInitial NotificationVobiz receives and validates UCC complaint
6 HoursReminderNo valid proof submitted yet
12 HoursFinal ReminderLast chance before compliance action
24 HoursCompliance ActionProof deadline expired - compliance ID blocked

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Notification Recipients

All UCC notifications are managed via ndnc@vobiz.ai and sent to the designated compliance contacts on your account.
Note: Not receiving an email notification does not exempt you from compliance obligations. Please ensure your contact details are updated in the Vobiz Console.

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Action Required

Take the following actions within 24 hours of notification: Proof must be within the last 6 months and include:
  • Business Logo to verify identity on DLT
  • Date of Consent within last 6 months
  • Complainant Phone Number exactly as reported

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2. Remove Complainant

Remove the complainant’s number from your calling list immediately. Continuing to call someone who has filed a UCC complaint is a major violation, even if you hold valid consent.

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Consequences & Enforcement

ScenarioTriggerConsequence
Single ComplaintNo proof submitted in 24 hoursCompliance ID blocked
First Violation5+ unique complaints within 10 daysCompliance ID suspended for 15 days
Second ViolationRepeated 5+ complaints after 1st violationTRAI Blacklisting (1 Year)

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TRAI Blacklisting

If blacklisted by TRAI, the following actions are taken across ALL operators in India (not just Vobiz):
  • Immediate disconnection of all telecom resources (PRI/SIP Trunks)
  • Blacklisted on the national DLT platform for 1 year
  • Prohibited from obtaining any new telecom services in India
  • Possible blocking of devices used for making UCC calls

India Calling Regulations

Regulatory requirements and compliance setup.

India Number KYC

Verify your identity to start renting Indian numbers.