Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.vobiz.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Overview

These are the regulatory requirements for making and receiving voice calls within India. The rules are governed by TRAI and DoT.
Ready to verify your business? Submit KYC on the Vobiz Console.

​
Eligibility

Only businesses registered in India can:
  • Rent Indian phone numbers
  • Make domestic calls within India
  • Use India domestic routes
International Businesses: If your business is outside India, you must use international routes. This means calls are placed at international rates and display a US or international Caller ID - not an Indian number.

​
Requirements

RequirementDetails
Business registrationIndia-registered businesses only
KYC complianceRequired before renting Indian numbers (submit KYC)
Caller IDMust use Vobiz-rented Indian phone number
Media anchoringBoth call legs must stay within India

​
Media Anchoring Rule

Both legs of a call must originate and terminate within India. Violating this causes calls to fail with violates_media_anchoring hangup cause.

​
Compliant Call Architecture

TypeRequirement
InboundIndia to India
OutboundIndian number to India destination
ConferenceAll participants must be in India

​
Number Series Regulations

TRAI mandates specific number series for specific call types. Using the wrong series is itself a regulatory violation.
Number SeriesPermitted UseStatus
91 seriesStandard mobile series for personal and business useAvailable
140 seriesPromotional voice calls onlyAvailable
Landline seriesService and transactional calls only. Promotional content prohibited.Available
160 seriesService and transactional calls - BFSI sector onlyAvailable
Branded IDDisplay your business name and logo on the receiver’s screenAvailable
Cold calling is prohibited in India. You need explicit digital consent before making commercial calls, and must comply with TRAI guidelines.
Unsolicited Commercial Communication (UCC)Calls made without valid consent are treated as UCC. High complaint rates can lead to account suspension or blacklisting by TRAI.See UCC Management for enforcement details.

​
Account Setup for India

If you need both India and international calling, you have two options:

Separate Accounts

Create two separate Vobiz accounts with different email addresses for India vs International routing.

India Data Region

Sign up specifically for an India data region Vobiz account to access domestic number inventory.

​
Next Steps

India Number KYC

Verify your identity or business to start renting Indian numbers.

UCC Management

Handle UCC complaints and avoid TRAI penalties.