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Documentation Index

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A single LiveKit agent that demonstrates all major Vobiz integration features - inbound calling, outbound dialing, call transfers, DTMF handling, and CRM webhooks - in one working example.

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Clone and run the full working example

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Getting started

git clone https://github.com/vobiz-ai/Livekit-Vobiz-All-feature-Example.git
cd Livekit-Vobiz-All-feature-Example
pip install -r requirements.txt
python agent.py dev

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Overview

This example combines all Vobiz + LiveKit capabilities into a single production-ready agent. Use it as a starting point when you want to build an agent that can handle complex call scenarios without switching between multiple codebases.

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Features

  • Inbound calling - accept calls on your Vobiz number
  • Outbound dialing - initiate calls programmatically
  • Department transfers - route callers to Billing, Support, or Sales via SIP REFER
  • Escalation to human - cold transfer to a human agent
  • DTMF detection - respond to keypad inputs during the call
  • CRM webhooks - stream events to your backend in real time

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Agent function tools

ToolDescription
transfer_to_billingTransfer the caller to the Billing department
transfer_to_supportTransfer the caller to Technical Support
escalate_to_humanCold transfer to a human staff member
record_intentLog intent to CRM mid-call

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Environment variables

.env
LIVEKIT_URL=wss://your-project.livekit.cloud
LIVEKIT_API_KEY=APIxxxxxxxxxxxxx
LIVEKIT_API_SECRET=secretxxxxxxxxxx
VOBIZ_SIP_DOMAIN=your-domain.sip.vobiz.ai
VOBIZ_USERNAME=your-username
VOBIZ_PASSWORD=your-password
OPENAI_API_KEY=sk-...
BILLING_NUMBER=+919XXXXXXXXX
SUPPORT_NUMBER=+919XXXXXXXXX
HUMAN_AGENT_NUMBER=+919XXXXXXXXX