← Back to MessagingDocumentation Index
Fetch the complete documentation index at: https://docs.vobiz.ai/llms.txt
Use this file to discover all available pages before exploring further.
Inbox Interface
The inbox is divided into four main sections:1. Channel Selector (Top)
Switch between different WhatsApp channels if you have multiple numbers connected.2. Conversation List (Left Sidebar)
All conversations are listed chronologically with:- Customer name or phone number
- Last message preview
- Timestamp of last activity
- Unread message badge
- 24-hour window indicator
3. Message Thread (Center)
The selected conversation displays:- Complete message history
- Sent/delivered/read status
- Media previews
- Message timestamps
- Message composer at bottom
4. Contact Info (Right Sidebar)
Contact details panel showing:- Contact name and phone number
- Tags and labels
- Custom attributes
- Conversation notes
- Activity timeline
Sending Messages
Text Messages
- Select a conversation from the list or click New Message.
- Type your message in the composer at the bottom.
- Press Enter or click the Send button.
Media Messages
- Click the attachment icon in the message composer.
- Select file type: Image, Video, Document, or Audio.
- Choose file from your device (or drag & drop).
- Add optional caption.
- Click Send.
Template Messages
Send pre-approved templates when outside the 24-hour window:- Click the template icon in the composer.
- Select a template from your library.
- Fill in variable placeholders if required.
- Preview the message.
- Click Send.
Canned Responses
Insert saved responses for common questions:- Type
/in the message composer. - Browse or search your canned responses.
- Click to insert (or use arrow keys + Enter).
- Edit if needed and send.
/hours for business hours, /track for order tracking info, etc.
Receiving Messages
Real-time Updates
Incoming messages appear instantly in your inbox via WebSocket connection:- New messages appear with unread badge
- Browser notification (if enabled)
- Desktop notification sound
- Conversation moves to top of list
Message Status Indicators
- Queued - Message is waiting to be sent.
- Sent - Delivered to WhatsApp servers.
- Delivered - Received on customer’s device.
- Read - Customer opened the message.
- Failed - Message delivery failed.
24-Hour Window Indicator
A timer icon shows how much time remains in the 24-hour response window. When it expires, a “Template Required” indicator appears.Conversation Management
Search & Filter
- Search - Find conversations by contact name, phone number, or message content.
- Filter by status - All, Unread, Active (24h window), Expired.
- Filter by channel - View conversations from specific WhatsApp numbers.
- Filter by tags - Show conversations with specific labels.
Conversation Actions
Available actions:- Mark as read/unread
- Add/remove tags
- Add conversation notes
- Assign to team member
- Archive conversation
- Delete conversation
Contact Management
From the conversation view, you can:- View and edit contact details
- Add custom attributes (e.g., customer ID, order number)
- Assign tags for organization
- View conversation history
- Add internal notes (not visible to customer)
Bulk Actions
Select multiple conversations to:- Mark all as read
- Apply tags to multiple conversations
- Archive multiple conversations
- Export conversation data
Keyboard Shortcuts
Speed up your workflow with these keyboard shortcuts:| Action | Shortcut |
|---|---|
| Send message | Enter |
| New line | Shift + Enter |
| Search conversations | Cmd/Ctrl + K |
| Next conversation | ↓ or J |
| Previous conversation | ↑ or K |
| Mark as read | E |
| Archive conversation | A |
| Insert canned response | / then type |
| Attach file | Cmd/Ctrl + U |
| Focus message input | C |